Privacy Policy
Last Updated: May 6th 2025
1. Introduction
At BioWise Services London Ltd (“BioWise”, “we”, “our”, or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect the data you provide to us through our website https://biowiseservices.com and our services.
2. Who We Are
BioWise Services London Ltd
Registered office: 13 Hanover Square, London W1S 1HN
Company Registration Number: [Insert Company Number]
Email: info@biowiseservices.com
Phone: 0800 988 3568
3. What Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, phone number, email address, business name, and address (when provided via contact forms or phone/email).
Website Usage Data: IP address, browser type, referral source, device type, pages viewed, time spent on site.
Google Services Data: Data collected via Google Ads, Google Analytics, and other tracking tools.
Service Data: Details related to your pest control service enquiry, site visits, or booking history.
4. How We Use Your Data
We use the personal data we collect for the following purposes:
To respond to your enquiries or service requests.
To schedule and deliver pest control services.
To improve our website and customer experience.
To send relevant marketing communications (if consent is given).
To comply with legal obligations and industry regulations.
5. Lawful Basis for Processing
We rely on the following lawful bases under GDPR:
Consent – When you opt into marketing or submit a contact form.
Contract – When we provide pest control services to you.
Legitimate Interests – To manage our business and understand how customers use our website and services.
Legal Obligation – Where required for tax, legal or regulatory reasons.
6. How We Share Your Information
We do not sell your data. However, we may share your information with trusted third-party service providers such as:
Payment processors (if applicable)
Marketing platforms (e.g., Google Ads, Mailchimp)
Web hosting or website support teams
Legal or regulatory authorities where required
All third parties are required to keep your data secure and process it in accordance with this policy.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For marketing data, we’ll retain it until you withdraw consent or unsubscribe.
8. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to processing for direct marketing
Request restriction of processing
Request data portability
Withdraw consent at any time
To exercise these rights, please contact us at info@biowiseservices.com.
9. Cookies & Tracking
We use cookies to improve your website experience, understand visitor behaviour, and support marketing efforts. You can manage your cookie preferences via your browser settings or opt out of Google Analytics tracking here.
10. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Access is limited to authorised staff and partners.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in law, regulation, or business practices. Updates will be posted to this page with a new “last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
BioWise Services London Ltd
Email: info@biowiseservices.com
Phone: 0800 988 3568