Pest Infestation Costs Retailer £250,000 — Here’s How to Avoid Pest Control Fines
Erviol Hasula – BioWise London Ltd – Pest Control
A severe pest infestation can cripple a business, as shown by The Range in Brimsdown. In early 2024, Enfield Council found a serious rat infestation at their premises, leading to pest control fines of £250,000 plus council costs. CDS Superstores (International) Ltd faced prosecution after residents complained of rat sightings.
This case highlights the importance of following pest control regulations and food safety standards to protect public health and avoid costly fines. Here, we review what went wrong, the legal requirements under the Food Safety and Hygiene (England) Regulations 2013, and practical steps London businesses can take to prevent similar issues.
The Case: What Happened at The Range
Between February 2024 and January 2025, The Range was fined £250,000 plus council costs of £7,460 after inspections by Enfield Council’s environmental health officers revealed severe rat infestations. Officers found visible gnaw marks on stock, fresh droppings on the shop floor, and a strong odour of rat urine. Numerous pet food packs and pet bedding were contaminated, posing serious food safety risks. The Range was ordered to deep clean the premises and agreed to a voluntary closure to address the issues.
Despite these measures, reinspection found live rats and fresh droppings, showing inadequate pest control. The Range breached Regulation 19 of the Food Safety and Hygiene (England) Regulations 2013 by failing to maintain adequate procedures to prevent pest infestations. The company pleaded guilty to two food hygiene offences, resulting in enforcement action and large fines.
What the Law Requires For Businesses
The Food Safety and Hygiene (England) Regulations 2013 impose strict legal obligations on businesses handling food. Under these regulations, business operators must ensure that their premises are free from pests and that adequate pest control measures are in place to prevent contamination of food intended for human consumption.
Failure to comply can result in large fines, with penalties reaching up to £500,000, and local authorities have the power to issue closure notices if imminent risk to public health is identified. The council’s environmental health officers regularly monitor food premises to enforce these standards.
How Infestations Start – and Why Prevention is Cheaper
Pest infestations often start with minor issues like poor storage, cluttered stockrooms, food residue, and neglected structural proofing. Rats and pests find shelter in delivery areas, bins, and disorganised storage.
At The Range, pet food packs and bedding created an ideal environment for rodents. Signs include gnaw marks, smear marks, rat urine, and fresh droppings, which can quickly worsen if ignored.
Prevention is much cheaper than dealing with infestations. BioWise focuses on structural proofing, regular monitoring, and hygiene audits to catch vulnerabilities early. Using traps and bait stations helps track pest activity and spot problems promptly.
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Expert Advice from BioWise
“This case highlights the cost of neglecting early prevention,” says Erviol Hasula, Director at BioWise Services. “We always tell our clients that pest control is as much about maintenance as it is about treatment. A single inspection can save thousands in fines, lost business, and damaged reputation.”
To help businesses maintain compliance and avoid pest control fines, BioWise recommends the following actionable steps:
Schedule regular pest inspections at least quarterly to detect any signs of pest infestation early.
Maintain digital hygiene logs and proofing records to document pest control activities and demonstrate compliance with pest control regulations.
Train all staff to identify early signs of pests such as fresh droppings, gnaw marks, and unusual strong odours.
Store all goods off the floor and rotate stock regularly to prevent pests from finding food sources and shelter.
Fix structural gaps and seal all potential entry points to prevent rodents and other pests from entering the premises.
Keep waste areas clean and ensure that bins are regularly emptied and maintained.
For businesses looking for professional support, BioWise offers comprehensive commercial pest control services, including restaurant pest control and preventative maintenance services to ensure premises remain pest-free.
Learn more about our Commercial Pest Control Services, Restaurant Pest Control and locations.
The Real Cost of Non-Compliance
The financial penalties are just the beginning. For The Range, the £250,000 in fines and council’s costs represent a substantial immediate loss, but the reputational damage and erosion of customer trust can have far-reaching consequences. Negative publicity from pest infestations can deter customers for years, impacting long-term profitability.
Preventative pest management costs approximately 95% less than the expense of post-infestation cleanup, legal fees, and business closure. Investing in regular pest control activities and adhering to hygiene England regulations 2013 is not just a legal obligation but a smart business decision to protect public health and ensure food safety.
BioWise’s Preventative Compliance Support
BioWise helps London businesses stay compliant with UK food safety law through proactive inspections, digital reporting, and long-term maintenance plans. Our qualified technicians support offices, restaurants, and retailers across the capital with eco-friendly pest management solutions that protect both people and property from pests and substances hazardous to health.
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Conclusion
The Range case vividly illustrates the severe consequences that can arise when pest prevention slips down the priority list. For any London business, maintaining high standards of food safety and hygiene is essential—not only to comply with pest control regulations but to safeguard public health and protect your reputation. Regular inspections and professional partnerships like BioWise ensure you never face court proceedings or large fines due to pest infestations. Immediate action and adequate procedures are the keys to staying pest-free and successful.
Frequently Asked Questions - FAQ
Q1: What are the main legal obligations for businesses under UK pest control regulations?
UK businesses, especially those handling food, must comply with several laws including the Food Safety and Hygiene (England) Regulations 2013, the Prevention of Damage by Pests Act 1949, and the Health and Safety at Work etc. Act 1974. These regulations require businesses to implement adequate pest control measures to prevent infestations, maintain clean and hygienic premises, regularly monitor for signs of pests, and take necessary measures such as proofing and cleaning to protect food safety and public health.
Q2: What are the consequences of failing to comply with pest control regulations?
Non-compliance can lead to severe consequences including substantial fines (such as the £250,000 fine faced by The Range), mandatory business closure under a voluntary closure agreement, reputational damage, and legal action initiated by local authorities. Persistent failures may also lead to court proceedings and orders to pay council costs. Additionally, pest infestations pose serious risks to food safety and public health, which can result in loss of customer trust and long-term profitability issues.
How can businesses effectively prevent pest infestations and avoid fines?
Effective pest prevention involves a combination of proactive strategies: scheduling regular pest inspections and monitoring, maintaining detailed hygiene and proofing records, training staff to identify early signs of pests, sealing structural gaps to prevent entry, keeping storage and waste areas clean and organized, and partnering with professional pest control services. Implementing these pest control measures consistently helps businesses meet regulatory requirements, protect food safety, and avoid costly fines and enforcement actions.
Why Choose BioWise?
BioWise is a Family Run Pest Control Company that Services over 600 Restaurants, Hotels, Pubs, Offices and Homes Across the UK
I feel like I can finally go into my office without fearing a furry little creature surprising me on my way in.
Very personal service (special thanks to Monty). They solved all our pesty problems, and it doesn’t stop there! A monthly visit ensures that we don’t endure the pain of pests any longer.
Does exactly what it says on the tin – very bio, and even more wise!
Especially Mat he takes care of every single details legend
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Special mention to Frankie he is excelent worker and very clean and very good manner.
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The BioWise team really split themselves apart from the competition. Their technicians are incredibly knowledgeable and take great care and attention when they come to do routine maintenance, attend emergency call outs and provide sound advice. In addition the proofing work they complete is robust and they care about the quality of their work. The results speak for themselves, where previously pest activity may have kept you awake at night with worry, with Biowise on board, you will soon be getting a good nights sleep.
The management team are brilliant and always available to talk to and provide support when needed.
If you are looking for a reliable and effective pest control company that really does make a difference to your operation, I couldn’t recommend BioWise more highly.
5 star
Highly appreciated for your quick response and assign technicians promptly for our Radisson Red Hotel Greenwich O2, London.
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They do an excellent job and everyone who I have recommended them to, are very happy with the service.
I look forward to growing my brand knowing they are in my corner.
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Honestly, I can go on and on about how good they are, but what counts more than most is the service the technicians provide when they come round. They tackle problems hour side of normal hours and accommodate flexiblity when required. Always polite.
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From the initial conversation with Ana, it was evident that BioWise values customer satisfaction. Ana’s warm and professional demeanour immediately put me at ease, making me feel confident that my home was in capable hands. The transparency and communication throughout this process has been commendable, addressing my concerns and outlining a plan to restore my house.
Rajmond is the skilled technician assigned to the job. His expertise and attention to detail have been apparent from the start. Working on the interior wall insulation, painting, and fixing wardrobe rails and drawers, Rajmond showcased a level of precision and commitment that was truly commendable. The transformation in my room is nothing short of remarkable.
What impresses me most about BioWise is their dedication to ensuring a high standard of work. I am genuinely grateful for the professionalism and efficiency displayed by the BioWise team, and I couldn’t be more appreciative of the positive impact they’ve had on my home. I wholeheartedly recommend BioWise to anyone seeking reliable and top-notch maintenance services.
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He is extremely conscientious of both guests (in that he doesn’t go traipsing through the restaurant but rather waits outside to give me a wave if anything needs to be actioned or reported), staff (one of the rare people who speaks with the team to find out issues rather than just walking around) and timing (an awareness of service and when is appropriate to arrive for an inspection).
I have also always been able to get in touch with him personally should I have questions/issues rather than having to go through HO or waiting for call backs.
There are very few reasons I ever leave reviews online however the pro-active/ personal/ courteous and ever friendly service Ben provides is something I found is slowly being lost nowadays and is the reason we have stayed with the same company for so long as a business.
The only reason I am leaving 5 stars is due to there not being a 6th star to add.
He is extremely conscientious of both guests (in that he doesn’t go traipsing through the restaurant but rather waits outside to give me a wave if anything needs to be actioned or reported), staff (one of the rare people who speaks with the team to find out issues rather than just walking around) and timing (an awareness of service and when is appropriate to arrive for an inspection).
I have also always been able to get in touch with him personally should I have questions/issues rather than having to go through HO or waiting for call backs.
There are very few reasons I ever leave reviews online however the pro-active/ personal/ courteous and ever friendly service Ben provides is something I found is slowly being lost nowadays and is the reason we have stayed with the same company for so long as a business.
The only reason I am leaving 5 stars is due to there not being a 6th star to add.
His attention to detail and commitment to excellence plays an important role to the business on keeping the standards high. Would recommend Ben to other businesses in needing this type of service.
Ben has been working with us for quite a long time and his services are one of the best. He addresses all the problems in a professional and in a efficient manner.
Thanks a lot BEN for your service!!!!
The service was amazing, came out the same day and gave me a lot of information and got rid of my mice problem on the first go. The staff are so friendly and they offered a follow up appointment to check everything over. Ana was who I spoke to and she was so kind (even tho it was 11pm) and Ben came and done the job next morning and he went above to make sure I was ok and to get the job done right. Biowise is amazing and I wouldn’t go anywhere else for pest control!!!!
We Service London
BioWise Pest Control Services London was founded in 2010 by Ana and Erviol and we have slowly expanded our team as the company has grown.
BioWise operate numerous pest control contracts across London. In areas such as Mayfair, Islington, Soho, Chelsea, Marylebone and The West End.
We were honoured to be awarded Most Trustworthy Family-Run Pest Control Enterprise South Easy England 2024.
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